Whether it's a technical question, a specific bug or a feature request: the fastest route is a ticket right inside your dashboard - where every request stays documented, trackable and linked to the right case. Prefer email? That works too, any time.
When you open a ticket you pick a category and, optionally, a priority. That sends your request straight to the right team - and you follow every reply and status update directly in the dashboard.
About how things work, about pricing, about a specific passport or about EU Battery Regulation 2023/1542. You get concrete steps instead of canned replies - and, where useful, a pointer to the right place in the knowledge hub.
A passport won't save, a QR code isn't generated, an import stalls. Tell us the model or passport ID and the steps to reproduce - we replicate the case and fix it on priority.
An extra data field, an export format, an integration? Feature requests feed straight into our roadmap - many customer ideas are already live.
Billing, data processing agreement (DPA), data migration, cancellation or anything that doesn't fit a box. Enterprise setups and integration requests belong here too.
For ongoing cases the ticket system is fastest. For everything else, we're reachable in several ways.
Straight from your account: write a ticket, set a priority, and track replies and status any time. Every request is linked to your case - nothing gets lost.
Open the ticket systemTechnical questions, bug reports and ongoing cases - for when you'd rather email than log in.
Send an emailSales, partnerships, press and general enquiries. Not sure where to go? Write here - we route it internally.
Send an emailUpdates on the EU Battery Regulation, product news and a look behind the scenes. Connect with our team.
Link coming soonA quick question on the side? Reach us the easy way via our WhatsApp Business channel.
Link coming soonWe deliberately rely on tickets and email rather than the phone. That keeps every request documented and traceable, routes it to the right specialist team and gets you a well-founded answer - instead of a quick verbal one no one can later verify. For compliance questions that's not a drawback, it's your advantage.